Privacy Policy

This Privacy Policy describes how AVOA (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase on the Site.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can identify an individual (including the information below) as “Personal Information.” See the list below for more information on what Personal Information we collect and why.

Device Information

• Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Site.
• Purpose of collection: To properly load the Site for you and to analyze Site usage to optimize it.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, or other tracking technologies.
• Disclosure for business purposes: Shared with our processor Shopify.

Order Information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers or other personal information), email address, and phone number.
• Purpose of collection: To provide products or services to fulfill our contract, process payments, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risks or fraud, and, in line with the preferences you have shared, provide you with information or advertising related to our products or services.
• Source of collection: Collected directly from you.
• Disclosure for business purposes: Shared with our processor Shopify (including AliExpress, Facebook, Shopify, etc.).

Customer Support Information

• Examples of Personal Information collected: Address provided for product shipment.
• Purpose of collection: To provide customer support.
• Source of collection: Collected directly from you.

Minors

The Site is not intended for individuals under 18 years of age. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing of Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other legal requests for information we receive, or otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you. For example:

• At AVOA, we use Google Analytics to better understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your Site usage, purchases, and interaction with our ads on other websites with our advertising partners, such as Facebook and Google. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or similar technologies (which you may consent to, depending on your location).

To learn more about targeted advertising, you can visit the educational page of the Network Advertising Initiative (“NAI”) at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising through:

• FACEBOOK
• GOOGLE
• BING

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.

Use of Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping, and delivering your order, and keeping you informed about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following legal bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• Protection of your vital interests;
• Performing a task carried out in the public interest;
• Our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information in our records unless and until you request us to delete this information. For more information about your right to deletion, see the 'Your Rights' section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when such decision-making has a legal or significant impact on you.

We do not use fully automated decision-making that has a legal or significant effect using customer data.

Sale of Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Examples of providers:

• Shopify
• Klaviyo
• Facebook
• TikTok
• SMS Bump
• Best Currency Converter

GDPR

If you are a resident of the EEA, you have the right to access, transfer, correct, update, or delete your Personal Information. To exercise these rights, please contact us using the contact information below.

Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for further storage and processing, including Canada and the United States. For more information on how data transfers comply with GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the Personal Information we hold about you (known as the 'Right to Know'), transfer it to a new service, and request correction, updates, or deletion of your Personal Information. To exercise these rights, please contact us using the information below.

If you wish to designate an authorized agent to make these requests on your behalf, please contact us at the address below.