Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@avoaonline.com.
If your return is accepted, we’ll send you our warehouse address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that shipping costs will be the responsibility of the customer.
You can always contact us for any return questions at support@avoaonline.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, we will evaluate the case and issue a 100% refund or replacement.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@avoaonline.com.
Frequently asked questions
All orders are processed within 1-2 business days. For shipping times, please refer to the schedule below:
EU: 7-8 business days
UK: 7-8 business days
US: 7-10 business days
CA: 8-12 business days
AU: 7-10 business days
If you need to change your order details, we will do our best to assist you, provided the order has not yet been processed or shipped. Once your order has been processed and shipped from our warehouse, we are no longer able to make any changes.
However, if for any reason you are not satisfied with your order after it has arrived, you can return your item within the 30-day return window (from the delivery date). Please ensure that the item is in its original packaging and unworn to be eligible for a return.
For assistance with changing your order or to initiate a return, please contact our customer service team at support@avoaonline.com.
You have 30 days from the date of delivery to return your item. To initiate a return, please send us an email at support@avoaonline.com.
Returns are refunded via store credit in the form of a gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us.
Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal or by sending us an email at support@avoaonline.com and repurchasing any available item(s) on our site.